Help

You pay once you accept your quote, with the payment link or details we send with it. Prices are in Korean won. For on-site tasks you can also pay in won, in cash.

Every day from 11:00 to 02:00, Korea time. You can message us any time, and we’ll reply when we’re open.

Yes. Most hotels ask for a lobby handoff, which is ₩8,000. Tell us the hotel’s name and the name your room is booked under.

No. Korean law doesn’t allow us to book or recommend clinics, or to buy tickets for other people. We can go with you and interpret at a clinic you booked yourself, and point you to the official ticket seller.

No. We can’t carry passengers in our own cars. We’ll call a taxi for you, and ride along if you’d like help on arrival.

Online-only tasks are refunded in full. If we’ve already set off, part of the fee is kept. Money you haven’t used for items, food or taxis always comes back.

We use them only to handle your request. We keep them for one year for support and disputes, then delete them. If a task needs a copy of your passport, we ask first, store it encrypted and delete it when the task is done.

English, Japanese, Chinese (simplified and traditional), Vietnamese and Thai. We handle the Korean side for you.