Privacy policy
This policy explains how Whaleland handles your personal information when you use Haedurio, in line with Korea’s Personal Information Protection Act.
What we collect
When you send a request: your name, the chat app ID, phone number or email you want us to reply on, your reply language, and the details you write about the task.
When a task needs it: delivery addresses, hotel names and the name a room is booked under, recipient details for shipping, and booking names.
Only for tasks that legally require it, such as collecting a lost item on your behalf, and only with your consent: a copy of your passport.
To keep the site safe: technical data such as your IP address and browser type, processed by our hosting and spam-protection providers.
Why we use it
- To reply to you, quote and carry out your request
- To take payments and send refunds
- To give support and handle disputes
- To keep the site and our services safe from abuse
We don’t use your information for advertising, and we don’t sell it.
How long we keep it
- Request and support details: 1 year after your task ends, then deleted.
- Passport copies: deleted as soon as the task is done, and no later than 30 days after.
- Records that Korean law requires us to keep, such as payment and contract records under the Act on Consumer Protection in Electronic Commerce (5 years) and complaint records (3 years): only for the period that law requires.
When the time is up, we delete digital files permanently and shred paper copies.
Who we share it with
We share only what a task needs with the business involved, for example the name for a restaurant booking or a delivery address for a courier. We also share information when the law requires it.
Service providers and transfers outside Korea
We use these providers to run the site and handle requests. They may store or process data on servers outside Korea. Data is sent over encrypted connections when you submit a form or message us, and kept for the periods above.
| Provider | Country | What it does |
|---|---|---|
| Supabase Inc. | United States | Stores the requests you send through this site |
| Vercel Inc. | United States | Hosts this website |
| Cloudflare, Inc. | United States | Checks that form submissions aren’t spam (Turnstile) |
If you message us on WhatsApp, LINE, WeChat or KakaoTalk, that app’s own privacy policy also applies. You can refuse these transfers by not using the form and emailing us instead, but we may then be unable to reply as quickly.
How we protect it
Only staff who need your information for a task can see it. Passport copies are stored encrypted. The site uses encrypted HTTPS connections.
Cookies
We don’t use advertising or tracking cookies. Your browser keeps your language choice, and a draft of a request you haven’t sent yet, on your device. Our spam-protection provider may process technical data to tell people from bots.
Children
Our services are for adults. We don’t knowingly collect personal information from children under 14.
Your rights
You can ask to see, correct or delete your information, or ask us to stop using it, by emailing contact@whalelandkr.com. We reply within 10 days. If you’re not satisfied, you can contact the Personal Information Infringement Report Center (privacy.kisa.or.kr, +82 118) or the Personal Information Dispute Mediation Committee (kopico.go.kr).
Privacy officer
Jeonghu Kim, CEO of Whaleland. Email: contact@whalelandkr.com. Phone: +82 70-8028-3008.
Changes
If we change this policy, we’ll post the new version here with a new date.